At Harbor & Helm, we believe great hospitality is built on more than systems—it’s built on people, presence, and purpose.

Founded by a seasoned Hotel General Manager with over 18 years of hands-on experience, we understand what it means to be on the ground floor of operations and at the helm of high-stakes decision-making. From housekeeping closets to boardrooms, we've seen what works, what breaks down, and what builds lasting success.

We specialize in helping hotels regain control of their operations, elevate their guest experience, and empower their leadership teams—without losing the heart of hospitality.

Our approach blends human-centered leadership with modern efficiency—bridging the operational gaps left behind in the rush toward automation. We work closely with owners, GMs, and management companies to create structure, accountability, and service standards that don’t just meet brand expectations—they exceed them.

Whether you're preparing to open a new property, course-correcting after a difficult year, or simply want your team to function like leadership is present even when you're not—we’re here to guide you with clarity, compassion, and results.